Fresh Flowers Guarantee and Returns Policy

Our Promise: Fresh Flowers Guarantee in Westcombe Park

As your trusted local Westcombe Park florist, Flowers Westcombe Park is committed to delivering only the freshest, most beautiful blooms to households and businesses across our community. Your satisfaction is our top priority, and we back every bouquet with a robust Fresh Flowers Guarantee. In the unlikely event that something isn’t right, our clear and fair return and complaints process ensures your peace of mind with every order.

Damaged or Problematic Deliveries

We take the utmost care in preparing and transporting your flowers, but on rare occasions, damage may occur during transit. If your flowers arrive damaged or not in the expected condition, please contact us on the same day of delivery, providing photos where possible. Reporting promptly allows us to swiftly assess the issue and offer the best solution for you. Your experience matters, and we aim to resolve any concerns as quickly as possible.

Freshness Window Policy

At Flowers Westcombe Park, we guarantee the freshness of our blooms for a minimum of five days from delivery, provided they are cared for according to the included guidelines. If your flowers wilt or do not retain their beauty within this timeframe, let us know within the five-day window, and we will investigate and address your concerns. Please provide details and photos so we can review the condition of your order and determine the next steps.

Refund or Replacement Options

Your satisfaction is at the heart of what we do. If your flowers do not meet our Fresh Flowers Guarantee, we offer you the choice between a replacement bouquet or a full refund, depending on availability and your preference. Our team will work with you to resolve the issue, ensuring you receive either a new delivery of fresh flowers or a prompt refund to your original payment method. We strive to make the process as smooth and straightforward as possible.

Complaints Procedure

We hope every order from Flowers Westcombe Park delights you. However, if you wish to make a complaint, please contact us within seven days of delivery detailing your concerns and, where possible, include supporting images. Our customer care team carefully reviews every case and aims to respond within 48 hours during business days. We’ll keep you informed at each stage and do all we can to reach a fair, satisfactory outcome, whether that be a replacement, refund, or another suitable resolution.

Trusted Local Florist in Westcombe Park

Flowers Westcombe Park is proud to be part of the Westcombe Park community, serving both households and local businesses with reliable, friendly service and consistently fresh flowers. We thank you for choosing us and trust that our returns, refund, and complaints policies reflect our unwavering commitment to your satisfaction and the quality of our blooms.