These Terms & Conditions apply to all customers placing orders with Flowers Westcombe Park via our online platform, covering both Westcombe Park and the surrounding areas. Please read them carefully before confirming your order. By completing a transaction with us, you agree to be bound by these terms. These conditions do not affect your statutory rights as a consumer.
To place an order for flower delivery in Westcombe Park and the neighbouring locations, you must follow the instructions provided on our website.
Upon selecting your chosen flower arrangements or gifts, proceed to the checkout page to complete your order details, including recipient information and preferred delivery date. Please ensure that all details provided are accurate, as we cannot be held liable for delays or non-delivery resulting from incorrect information.
After submitting your order, you will receive an automated confirmation acknowledging receipt. This order confirmation does not constitute acceptance. Acceptance occurs when we dispatch your item(s), at which point a binding contract is established.
Orders are subject to stock availability, and flower varieties or products may be substituted with similar items of equal or greater value if the original selection is unavailable. Where significant substitutions are required, we will attempt to contact you for approval.
Full payment for your online order is required at the time of purchase. We accept a range of payment methods, as stipulated on our website, including major debit and credit cards. All prices are shown in GBP (£) and include VAT, where applicable.
No orders will be processed or dispatched until we have received full payment.
All transactions are processed using secure payment gateways. We do not store any payment card information after your order has been completed.
We provide flower delivery services throughout Westcombe Park and the surrounding localities. Delivery charges and timeframes are detailed during the checkout process and may vary depending on delivery location and service selected.
We strive to deliver your flowers on your chosen date. While we make every effort to fulfil orders as requested, some circumstances beyond our control (such as adverse weather or high seasonal demand) may result in delays. In such cases, we will communicate with you promptly to arrange an alternative delivery date where possible.
If the intended recipient is unavailable at the delivery address, our courier may attempt to deliver to a neighbour or leave the flowers in a safe place, in accordance with any instructions provided at checkout or as deemed appropriate. We are not responsible for the care of items left in such arrangements after delivery has been made.
We are unable to guarantee specific delivery times within a chosen date, although we will aim to accommodate any preferences where feasible.
Flowers are perishable goods and must be cared for according to the included instructions upon delivery. We are not responsible for deterioration caused by failure to follow these recommendations or delays after attempted delivery.
If you wish to cancel or amend your order, please contact us promptly. Orders can be cancelled or changed without charge provided we receive sufficient notice before your arrangement is created or dispatched.
Because of the highly perishable nature of flowers, orders that have already been prepared, dispatched, or delivered cannot be cancelled or refunded unless faulty or not as described. Should you need to amend delivery details, please make your request as soon as possible. We will endeavour to accommodate changes where feasible, but this cannot be guaranteed for short-notice amendments.
For non-perishable gift items, you are entitled to cancel your order within 14 days of receipt, provided the goods are unused and undamaged. You must return the items at your own cost, and we will issue a refund once the goods are received and inspected.
Nothing in this section affects your statutory rights in relation to defective or incorrectly supplied products.
We take pride in the quality and condition of all our flower arrangements. Should you consider your order unsatisfactory, please notify us within 24 hours of receipt with photographic evidence, if possible. We will assess your concerns and, where applicable, offer a replacement arrangement or a full/partial refund, at our discretion.
Refunds will be processed to your original payment method. Please note that refunds may take several working days to clear, depending on your bank or card provider. Our liability in cases of refund will not exceed the value paid for the goods.
Due to seasonal availability and supply constraints, we reserve the right to substitute flowers, foliage, or packaging with items of equal or greater quality and value, ensuring that the overall style and colour palette of the arrangement remains consistent with your order. If a significant change is necessary, we will attempt to contact you prior to delivery.
We endeavour to meet specific requests regarding flower types where possible, but cannot guarantee inclusion of particular blooms unless confirmed at the time of order acceptance.
It is your responsibility to provide correct and complete addresses, recipient names, and contact details for delivery. Flowers Westcombe Park will not be liable for failed or delayed deliveries resulting from incorrect or incomplete information provided by the customer.
You must ensure someone is available to accept the delivery on the selected date. If no one is present, delivery may be made in accordance with our safe place or neighbour policy as described above.
To the extent permitted by law, Flowers Westcombe Park shall not be liable for any loss or damage (whether direct, indirect, or consequential) that arises from events beyond our reasonable control, including but not limited to delays in delivery, supply chain interruptions, or acts of nature.
Our total liability in respect of any order shall be strictly limited to the purchase price of that order. Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from negligence, fraud, or any other liability that cannot be excluded or limited under English law.
We accept no liability for the condition of the flowers once delivered where care instructions are not followed, or for any issues arising following acceptance by a recipient or designated alternative (such as a neighbour).
Your privacy is important to us. All personal data provided is processed in accordance with UK data protection laws and our Privacy Policy. We will never share your details with third parties outside the purposes necessary to fulfil your order and delivery, except as required by law.
All photographs, text, and content on our website and relating to our products are the property of Flowers Westcombe Park and may not be used, duplicated, or reproduced without written consent.
Flowers Westcombe Park reserves the right to amend these Terms & Conditions at any time. Amendments will be effective immediately upon posting on the website. It is your responsibility to review these terms each time you use our service. Your continued use of our services will constitute acceptance of any changes.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed and interpreted in accordance with English law. The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising under or in relation to these terms.
Flowers Westcombe Park is committed to delivering outstanding flowers and service for all online flower delivery needs in Westcombe Park and the surrounding communities. If you have any questions or require clarification regarding these Terms & Conditions, please do not hesitate to contact us through the channels provided on our website.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Westcombe Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Westcombe Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
